Frequently Asked Questions
How does it work?
All our packages are designed to be hassle free. We arrive at your home, set up, check everything is in order and then leave to let you and your family enjoy your celebration. The next day we arrive, pack up and go. It's that easy.
How much space do I need?
The air mattress are around 6 ft in depth, 4ft wide, and the Tents are about 4 ft wide and 5 ft tall. We can arrange in various configurations to make the space work. It is helpful if all furniture is removed prior to our arrival, unless there is an abundance of space. If you are having the tents face towards each other, there needs to be enough room to walk in the middle of the room for guests to access their tents. Our employees are not able to rearrange furniture, and they will not set up a tent if there isn't room for it. There will not be a refund for any tents that were not set up due to there to being enough space.
Is a deposit required?
We require a deposit of 50% of the total cost of the party to reserve your spot. The remaining balance is due the day before the party via the link provided to you. If you need alternate payment arrangements other than through the link provided, please reach out. If the remaining balance is not paid the day before the party, the party may be cancelled and the deposit will be forfeited.
You will receive an invoice via email that will confirm the address, delivery time, pick up time, package requested, remaining balance, and balance due date.
How long does it take to set up and take down?
Depending on the number of tents in your package, it takes between 45 minutes to two hours. Clean up is quicker at 30 minutes to an hour.
Can tents be used outside?
At this time our tents are only to be used inside.
Is Travel Included?
We service Wylie as well as surrounding areas. There is no travel fee if you are within our service area. If you are outside this radius there will be a delivery fee.
31-45 miles, $50.00 delivery fee
46-59 miles, $75.00 delivery fee
Over 60 miles is subject to pricing
How is everything cleaned?
We understand the importance of knowing our children are sleeping in clean, safe, and sanitized spaces. All tents, rugs, pillows and stuffed animals are steam sanitized and spot cleaned after each party. All blankets and sheets are washed in fragrance free detergents after each party. All cleaning processes are chemical free. After the cleaning process is complete, the items are stored in plastic containers or bags with locking lids until the next use.
Damage Policy?
We understand accidents happen and sometimes things get damaged! We will try and fix the item, maybe add some extra elbow grease to the cleaning of the item. In the rare instance something is damaged, you, as the party host are liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when delivered. This also applies to any missing items. We will provide you with an inventory of delivered items for your quick reference. This is also stated in the contract that is signed upon booking your party.
Some suggestions of materials that should be avoided around tent times: Slime, Blood, Paint, Nail Polish, Red or dark colored stains such as juices, and food like pizza and spaghetti. Unfortunately, these, as well as bed-wetting accidents or animal accidents will automatically be a replacement fee.
Cancellation Policy?
If you need to cancel or change dates you must notify us at least 7 days prior to your event. A change of dates will be based on availability of the preferred date. Please send the request to glamitupslumberparties@gmail.com. We will do our very best to accommodate your new event date and theme, but please be aware that this will be based on availability. If cancellations are made after the 7 day window has closed, you will forfeit your deposit.